How Access Bank Frustrates Customers Through Inconclusive Transactions

  

Customers of Access Bank in Kaduna have been put under pressure lately due to failure of the financial institution to render quality and safe online transactions to them.

The bank is having seemingly unresolved technical issues with its online operations and refused to inform its unsuspecting customers over time, leading to frustration in the past of some of them especially, the poor ones.

For example, at the Kachia road Branch of Access Bank, over 20 customers reported that they made transfers of various sums which never delivered but their account debited without reversal.

Others lamented that, they purchase airtime via their mobile topup, monies were deducted from their Access Bank accounts but they never had value for it for over 72 hours outside weekend hours.

One of the Customers at NEPA roundabout branch who gave his name as Saleh Ibrahim said, he and 18 other customers have being stranded for over one week as they have filled forms and called the customer care line 07003000000 severally but to avail.

At Kachia road branch, a customer who spoke on condition of anonimity said he transfered 100,000 thousand naira to a friend in Jos only for the money to land in his sons account whom he claimed he doesn’t even have his bank details.

Also speaking, a journalist with Leadership Newspapers, Isaiah Benjamin lamented the challenges with Access Bank as all transfers he did for the past five days, stressing how they never went through, “I am going to withdraw all my money in that bank.”

Another journalist, Chairman Nigerian Union of Journalists, NNN Chapel Kaduna State, Nicholas Dekera also shared his experience.

“My nightmare with the bank started since Thursday last week. I did a transaction and I was debited but the transaction never went through.

“I complained, filled forms and called untill the money was reversed on Monday October 28. Unfortunately, I did another transaction that night and the money was held. I went back to Lugard roundabout and NEPA roundabout branches October 29-30 where I saw over 25 people with disheartening complains of failed transaction and I started talking to them.

“One of the Managers discovered I was a journalist and quickly reversed my money but the issue is, must a customer bare special identity before his failed transaction can be resolved? He querried.

Access Bank Customer care agents Stella, Ifeanyi and Kehinde Adisa were called on 07003000000 but they couldn’t offer any assistance as they were only apologising.
More efforts were made as Operational managers of NEPA roundabout and Lugard roundabout branches Martins Onuoha and Gimbia Mercy Chawai were contacted repectively but maintained they have no powers to speak.